Frequently Asked Questions

Q: Why are we doing this? This current site is just fine.

A: The Caltech website is ten years old, and much of the functionality has become essential to campus life (in particular, the directory), but there are more demands on a website than ours can meet with its current infrastructure. We need to update the layout and reorganize the back end so the website can better serve and continue to grow with the Institute for the next 10 years (or more).

Q: What is the scope of the project?

A: The scope of this project is what we’re calling the Caltech “Front door” – those top level pages that represent and help define the Institute. The following pages are expected to be part of the redesign, but the scope may be modified based on the outcome of the Discovery phase of the project.

Q: What’s next? What is the process and schedule for the redesign project?

A: Following a week packed with community forums and meetings with various focus groups, our design team has headed home to Portland, and they are beginning to hash out possible blueprints for our site. At this stage, they will work with us to develop what is essentially the site’s skeleton—think of it as the framing. We are considering types of content and how we can provide our users with the ability to easily get to the information and functionality they need.

Once we decide on a structural form, the team develop some prototypes for the actual look of the website. At this point—hopefully in January—we will invite all members of the community to a forum to view the prototypes and share ideas and opinions.

Then Caltech’s IMSS group will do all the coding for the new website! We plan to begin testing it next July. For that, we will again reach out to the Caltech community for help.

Finally, we will do the fine-tuning and sort out the bugs. Launch is scheduled for October 1, 2012!

Q: My department is using one of the Caltech templates for our website—are we going to be completely disconnected from the new site when it launches?

A: No. You’ve done the heavy lifting of getting your content organized and keeping it current, and we hope you can see the benefit of having it in a layout that relates to the main Caltech website. The scope of the redesign project includes website templates—yours will automatically switch over to the new look/feel, and we hope the improved design and features will inspire more departments to use one of the templates in the future.

Posted in Uncategorized | Tagged , | 4 Comments

Community Forums – recap

I know I sound like a broken record, but I have to say again THANK YOU to everyone who came out to the community forums! There were both great questions raised and a lot of terrific input shared by attendees.

We are working on some FAQ so that we can address the most common questions that came up. Here’s one example:

Q: My department is using one of the Caltech templates for our website – are we going to be completely disconnected from the new site when it launches?

A: No. You’ve done the heavy lifting of getting your content organized and keeping it current, and we hope you can see the benefit of having it in a layout that relates to the main Caltech website. The scope of the redesign project includes website templates – yours will automatically switch over to the new look/feel and we hope the improved design and features will inspire more departments to use one of the templates in the future.

We’ll try to get the FAQ up next week. Thanks again everyone!

Posted in Feedback, Update | Tagged , , | 1 Comment

First community forum

Thanks to everyone who came out for the first community forum!  It was great to see so many people from so many different parts of campus.

With every meeting and every conversation new points are raised and I get new insights about Caltech. It’s both inspiring and a bit daunting – the latter because I want to organize all that I’m hearing but I just have to remember (and to keep reminding other people) that we have chosen to approach the discovery phase as if we are starting from scratch. We’re looking at what works and what doesn’t on our current website but we are not limited by what we do now (or what we know now), and that’s pretty exciting, if you ask me.

The next community forum is in 30 minutes – I hope to see you there!

Posted in Uncategorized | Tagged | 1 Comment

First day of Discovery!

Discovery has officially begun on Project Supernova!

The design team was on campus today. It was their first visit to Caltech (it was their first visit to Pasadena!) and it was a terrific day. The goal is for them to see firsthand (and to hear from the campus community) the things that make Caltech special, and I think we’re off to a good start.

In addition to the community forums that will take place tomorrow and Friday, we are hosting some focus groups. Today the team met with representatives from IMSS, staff, students and the Admissions team, and a couple key insights surfaced:

  1. The directory is the most used feature on the site.
  2. There’s a lot of information scattered around campus (physically and on various webpages). People want more effective search functionality and information organization.
  3. The people at Caltech love being here. From first year students to 25-year staff members – we heard how much people love being part of this community. That was really cool.

I want to thank all the people who joined us today – we couldn’t do this without you.

Tomorrow we have the first two community forums and I am really looking forward to those. I hope you will attend one of them if you can, and if not, that you will participate in the survey. We really want to hear from you!

Posted in Uncategorized | Leave a comment

Welcome to the Caltech Website Redesign!

Dear Caltech community,

The Office of Marketing and Communications, in partnership with IMSS, is pleased to announce the launch of the long-awaited project to redesign the Caltech website!

The current site, www.caltech.edu, has served the Institute well for many years but Caltech now lags peer schools with regard to user experience and design.

Our goal is to create a dynamic new web presence that will:
- Represent the breadth of the Institute
- Engage, inform, and inspire our community
- Enable us to effectively promote Caltech’s impact and vision
- Provide an excellent user experience

The Institute has committed significant financial and human resources to complete this project by the fall of 2012, but to be truly successful, we need your input:

We invite you to get involved right away by participating in our website user survey. Click here to begin!

Also, please bookmark the blog URL. We will post updates, FAQ, and alert the community about milestones and key decision points. You’ll also find announcements of upcoming engagement opportunities and be able to submit comments and questions to members of the project team.

We want this project to exceed current standards for community-centered web design. That’s why we have dubbed this “Project Supernova” – think of it as the massive explosion of the old model!

We look forward to your input and collaboration and hope that you are as excited to embark on this journey as we are.

Kristen Brown, AVP, Marketing and Communications

Posted in Update | Tagged , , , , , , , , , , , , , , , | Leave a comment